Contact Us

Contact Details
Gryphon Hockey EU are the sole authorised distributors of Gryphon hockey products and representatives of the Gryphon hockey brand throughout Europe (excluding Benelux).

Sales Office and Warehouse
New Pantheon Sports (T/A Gryphon Hockey EU)
32/34/36 Knowl Piece
Wilbury Way
Hitchin
Herts
SG4 0TY
United Kingdom

Contact Details
tel: 01462 423839
email (general): info@gryphonhockey.co.uk
email (sales/order enquiries): sales@gryphonhockey.co.uk

Company Reg:
09352451

VAT Reg:
212335454

Sales Office Hours
Monday - Friday: 9am to 5pm
Saturday / Sunday / Bank Holidays - CLOSED

Visting Us
Trade accounts and sponsored players / coaches may visit us by prior appointment. Please call us on the number above to arrange an appointment.

Alternatively, use this contact form and we will get back to you as soon as possible.

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Returns Policy
All goods are sold without warranty. All returns are assessed on an individual basis and without exception requires the product to be returned to us with proof of purchase. Photos may be submitted for general comment but this will in no way represent an admissible claim and no comment may be treated binding in any way. In all cases unless the decision to replace/credit is taken by Gryphon we accept no responsibility for the cost of replacement. The amount of use (not time of use) will be the key assessment factor with indicators of reasonable care or otherwise. Postage costs on returns will not be refunded but any goods replaced will be sent carriage free. Any product that has been personalised or otherwise altered by/for the customer will be subject to replacement/credit to the value of the product costs only.

 

Terms and Conditions

Please take time to read our and Terms & Conditions - by placing an order you are stating that you have read and understood them.

  1. Gryphon Hockey Ltd is a trading name of New Pantheon Sports Ltd based at Unit 32-36 Knowl Peiece, Wilbury Way, Hitchin, SG4 0TY. Registered in England. Company registration number: 09352451

  2. New Pantheon Sports Ltd reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
     
  3. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
     
  4. When you place an order via the website we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from New Pantheon Sports Ltd.
     
  5. Acceptance of your order and the completion of the contract between you and New Pantheon Sports Ltd will take place on despatch to you of the products ordered unless New Pantheon Sports Ltd notifies you that your order has not been accepted or you have cancelled it.
     
  6. Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, New Pantheon Sports Ltd disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out-of-date or incomplete. New Pantheon Sports Ltd cannot be held responsible for any loss or damage that may arise from the use of this information.
     
  7. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
     
  8. New Pantheon Sports Ltd is not responsible for this site's accuracy or the reliability of the access to this site. Neither will we assume responsibility for the content of any other website to which this site links to. These links are provided for your convenience only.
     
  9. New Pantheon Sports Ltd aim to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly and direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, to have the products sent as soon as they become available, or to cancel the order.
     
  10. All prices quoted are in British pounds sterling (£) and are inclusive of Value Added Tax (VAT) at the current rate where applicable. If the price changes between you placing and receiving your order, we will honour the original price. Orders are accepted at the sole discretion of New Pantheon Sports Ltd and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted over SSL through a secure web server.
     
  11. These conditions are governed and construed by English law. English courts will resolve any disputes. The terms and conditions do not affect your statutory rights as a customer.
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