Terms and Conditions

These terms and conditions govern your use of our website and our trading / returns terms. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

1.14 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Exclusion of liability

1.15 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.16 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

Returns & Refunds

We want you to be delighted with your website order. If for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within 7 days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges. We are happy to arrange collection in those instances since our commercial rates will probably be cheaper for you than standard Royal Mail services. Please contact sales@gryphonhockey.co.uk to discuss or call 01462 423839.

For any orders which have been damaged in transit, we must be informed within 24 hours of delivery. For any items deemed to be faulty, please inform us within 7 days of receiving the product.

How to return your item(s)

  1. Please email sales@gryphonhockey.co.uk or call 01462 423839 for approval before returning your items.

  2. Please include a copy of your receipt and a brief note outlining the reason for the return.

  3. Please include all of your contact details with the returned product.

  4. You will need to ensure that your return goods are packaged safely. For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit. As above, we are happy to assist in the return shipping of product.

Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:

Gryphon Hockey Ltd
34/36 Knowl Piece
Wilbury Way
Hitchin
Herts SG4 0TY

​Please note that all cases of return under claim of fault will be subject to inspection in line with the guidance notes below and the decision following this assessment will be accepted as final.

Claim of Manufacturing Fault - Notes for Guidance

Before any assessment of the claim can be made the product must be returned to us.  The return of the product is a non-negotiable part of this process.

Sticks
In all cases manufacturing faults will show themselves very early on in a stick's use and cause structural failure since the lay-up is an interdependent arrangement.  Please also note that to warrant consideration of a replacement an issue needs to be structural (therefore affecting performance of the stick) rather than cosmetic.

If issues start to show after a fair period of use then it is likely that this is the result of general wear and tear and the stick beginning to wear out.  Please note the phrase "period of use" rather than "period of time".  The rate at which degradation and decline happens depends on how often the stick is used and the circumstances (standard of play and player, balls, pitches etc) rather than time.  It is the amount of use that a stick has had which is therefore the determining factor and a key element of the assessment process, since two players could use their sticks for the same period of time but with one playing far more frequently or under different circumstances which would accordingly mean the sticks looked very different at the end of that period.  Hockey sticks are no different to other consumer goods - they have a certain amount they can offer and take before they are simply worn out.

Other Products
The customer must accept that there is an onus on them to care for their hockey product and use it responsibly and carefully. All product is made as part of large scale and often continuous production where materials and componants used are sourced in bulk, meaning that failure of single products is very rare in a material sense but could be down to isolated human error. Nonetheless the incidences of error as a percentage of overall production is fractional.

As with sticks the considerations will be the amount of use and we will inspect for other signs of user wear and care. It is always clear how an issue has occurred and these factors in our assessment will lead to our final decision.

Again, all products must be returned for inspection prior to any decision being made and the guidance for this process outlined above applies.

Returns for Exchange (non-faulty)

All product may be returned for exchange or refund if it is the wrong size or otherwise unwanted as long as it is returned in the original product packaging in an unused and "as new" state.

Please note that the customer will always be liaible for return carriage costs whether the product is being exchanged or refunded unless the reason for return was a despatch error on our part. Where a product is being exchanged for an alternative size etc the customer will be liable for carriage costs on the new product also.

As above, we will be able to assist with the return.

 

Refunds

All refunds will be processed and made within 30 days.