Terms & Conditions
This website is owned and operated by Gryphon Hockey Ltd. The terms "we", "us" and "our" where used in the terms and conditions, policies and guides throughout this site refer to Gryphon Hockey Ltd. In brand product listings these terms refer to the manufacturing brand.
Gryphon Hockey Ltd offers the use of this website, all information, tools and services shown on the site to you, the user, conditional upon your acceptance of the terms and conditions, policies and notices stated here and elsewhere.
By visiting and/or purchasing from our site you engage our "service" and agreed to be bound by our terms and conditions outlined here (also "Terms of Service, "Terms"). This includes all supporting terms and policies which may be listed or referenced herein or accessible via this site by external link. These terms and conditions apply to all users, included but not limited to browsers, vendors, customers, merchants and contributors of content.
Please read these terms and conditions before using our website. By using our services you agree to be bound by these terms and conditions. If you do not agree then please do not use this website. Placement of an order and/or other engagement will be regarded as acceptance.
We reserve the right to update, change or otherwise amend our terms and conditions at any time and without notice. We reserve the right to update, change or otherwise amend any and all content contained in this website at any time. It is the responsibility of users to check periodically for any changes. By continuing to use this website you are deemed to have accepted any and all changes.
Our prices are listed inclusive of VAT and in GB sterling. Our prices are subject to change without notice at our discretion.
Products shown are indexed to our current stock availability but it is always possible that human or system error may result in a product or variant of a product being shown as available for purchase when it is not. Such instances are incredibly rare but in all such times we will contact you to advise and offer a suitable replacement or refund as soon as the error is known.
Products are listed showing images and text provided and displayed by us in good faith. We accept no responsibility for errors and inaccuracies within.
All customer and product guides included in this site are purely for guidance and understanding the terms and application of them is down to the user.
We reserve the right to modify, discontinue or change any and all aspects of our service and the product offered on and by this site at any time without notice.
Our returns, shipping and privacy policies are listed on this website. It is the responsibility of the user to read and understand these policies before using this website. Use of the website is accepted by the user of their agreement to and understanding of these and any other policies and terms.
It is accepted by the user that while we have used original imagery settings on the user's device and associated equipment may on occasion create differences with what you perceive you are seeing and the actual product. Such instances are accepted as out of our control and not a justification for return, exchange or refund.
We reserve the right to make our services and sales available to a limited range of locations only at our discretion.
We reserve the right to to refuse an order. In such instances subject to submitted and cleared payment a refund will be issued minus any associated costs at our discretion.
Orders will only be dispatched on receipt and clearance of payment in full. If for any reason your goods are not in stock we will contact you and advise that we are attempting to source from our suppliers. If for any reason we are unable to do so we will offer you a substitute or refund.
You have the legal right under the Consumer Protection (Distance Selling) Regulations 2011 to cancel your order at any point up to fourteen working days from the day after you receive your goods. Refunds for cancellations under the above Regulations will be processed in accordance with your legal rights and will take place within fourteen working days of the product being received back by us in an unused condition and with any and all packaging, tags, stickers, labels and other product supporting, presentation and marketing attachments in placed and unmarked. Return postage costs and any associated duties or other charges in these instances are your responsibility and failure to cover them in part or full will result in them being deducted from your refund. We can assist in the return of product in these circumstances, as outlined in our returns policy.
For full returns terms and conditions concerning the return of product you consider to be damaged, faulty or otherwise unwanted or where you may wish to exchange for an alternative size, model or colour please see our returns policy. In all cases of return the costs of return are the responsibility of the customer.
All payments made on this website are through secure SSL encrypted systems of our payment service providers. We do not store your credit card details within this website or any other system, nor in physical form. Any instances of payment detail security being compromised are the responsibility of our payment service providers and a matter for you and them. We bear no responsibility for issues in this area.
Transactions with us are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. This and all terms are deemed as accepted by you at all times.
These terms and conditions do not affect your legal or statutory rights.
Under no circumstances shall Gryphon Hockey Ltd, our directors, employees, agents, suppliers, contractors, interns or licensors be liable for any injury, loss, claim or any direct/indirect incidental, punitive, special or consequential damages of any kind. This includes (but is not limited to) loss of profits, revenue, savings or any products bought via this site without limitations. Nor will there be any liability resulting from or in any way related to your use of our services or any products. This includes (but is not limited to) errors or omissions in content, loss or damage of any kind as a result of direct or indirect use of products or services.